Refund policy

returns & refunds

all items are hand screen-printed in small batches and checked before shipping. all sales are final: we do not accept returns or exchanges for a change of mind or an incorrectly chosen size.

please check the product description and size guide before ordering. if you need help, contact connect@deservity.ca.

damaged, defective or incorrect items

if your item arrives damaged or defective, or you receive the wrong item, please email connect@deservity.ca as soon as possible, ideally within 7 days of delivery. include your order number and clear photos of the issue.

we will review the issue and arrange a replacement or refund where appropriate. replacements depend on stock availability. if you prefer to keep the item, we may agree on a partial refund.

we cover any necessary return shipping and replacement delivery costs for confirmed damaged, defective or incorrect items. please contact us before sending anything back.

refunds

approved refunds are issued to your original payment method. please allow up to 10 business days after processing for the refund to appear, depending on your bank or payment provider.

any applicable refund of the original shipping charge will be confirmed when we arrange your refund.

delivery issues

if your order is delayed, missing or marked as delivered but cannot be found, please contact connect@deservity.ca with your order number. for parcels marked as delivered, please also check around your delivery address and with neighbours or building management.

we will help investigate with the carrier. if your parcel is confirmed lost in transit, we will arrange a replacement or refund.

this policy does not limit your rights under applicable consumer protection laws.